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| Order Checkout and Credit Card Payment Issues |

Q1. Payment Failed or Incomplete Payment Processing

Q2. Leaving the Checkout Page Without Completing Payment

Q3. Changing Payment Method and Logistics

Q4. Checkout Precautions

Q5. Shopping Without Creating a Member Account

| Member Account Issues |

Q6. Essential Steps for New Members

Q7. What Happens if the Email Verification is Not Completed?

Q8. Common Causes for New Member Verification Failure

| Can Customer Service Help? |

Q9. Assistance with Password Retrieval?

Q10. Assistance with Placing Orders?

| Password Reset Procedure |

1.Go to the following website:

2.Select "Forgot Password?"

3.A password reset email will be sent to your registered email address. Simply click the link in the email and follow the system prompts to set a new password.

4.Steps:

5.Please send

If you've forgotten your registered email?

What else can customer service help with?